Refund policy

Returns, Refunds & Store Credit

We offer a 30-day return window from the date you receive your piece. If you wish to request a return, refund, or resize, please contact us within this period at
hola@sarjewellery.com

All SAR pieces are handmade to order and crafted specifically to your selected size. We encourage you to review sizing carefully before placing your order.

Within 7 Days of Delivery

Refunds for change of mind are accepted if requested within 7 days of delivery
Pieces must be unworn, unused, and returned in their original condition and packaging
Approved returns will be issued to the same payment method or store credit, as requested, once the return is received and approved
Original shipping fees are non-refundable

Between 8 and 30 Days of Delivery

Returns are accepted for store credit only, subject to approval
Pieces must be unworn, unused, and returned in their original condition and packaging
Store credit will be issued for the value of the item once the return is received and approved
Any original shipping fees are excluded from the store credit

Exclusions

The following items are not eligible for return, refund, or exchange:

Custom sizes
1OF1 pieces
Bespoke or custom-made pieces
Engraved or personalised pieces

Resizing

If a resize is required, the original piece must first be returned to our studio.

Once received and approved, the piece will be returned to you in the requested size.

All resize returns must be sent using a trackable shipping service.
Return shipping costs are the responsibility of the customer.

Damages & Quality Concerns

Please inspect your order upon arrival. If you believe your piece presents a manufacturing fault or does not meet our quality standards, please contact us immediately at
hola@sarjewellery.com

Confirmed faults or incorrect items are assessed separately and may be eligible for a refund, replacement, or repair.

Manufacturing faults identified after wear are covered under our lifetime manufacturing warranty and are assessed separately from refunds.

Gifts

If an item was purchased as a gift, once the return is received and approved, a store credit will be issued for the value of the item.

Shipping Returns

Return shipping costs are the responsibility of the customer and are non-refundable.

We strongly recommend using a trackable shipping service, particularly for higher-value pieces, as we cannot be responsible for items lost in transit.

Delivery times for resized or remade pieces may vary depending on location.