Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
All our pieces are handmade to order to your required size, if you are not satisfied with your piece or if it is the wrong size please contact us at orders@sarjewellery.com once we receive your exchange/resize/return a gift credit for the value of your return excluding shipping fees
will be mailed to you.
To start a return, you can contact us at orders@sarjewellery.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at orders@sarjewellery.com .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items).
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
hola@sarjewellery.com